Stakeholder Analysis and Stakeholder Management

What is a Stakeholder?

Try “define: Stakeholder” in Google and you will be surprised by the huge differences in the way this simple word is defined. It perhaps proves – in a way – just how confused people get about Stakeholder Management and how inconsistent the different approaches to it can be!

My simple definition is “anyone affected by a decision and interested in its outcome”. This can include individuals or groups, both inside and outside your organisation.

Stakeholder Analysis

The first step in Stakeholder Analysis is to assess the Influence and Importance (two different things!) of each individual Stakeholder or Stakeholder group.

Influence is defined as the extent to which a stakeholder is able to act on project operations and therefore affect project outcomes. Influence is a measure of the power of the stakeholder. Factors likely to lead to higher influence include the extent of control over the project funding and the extent to which the stakeholder informs decision-making around investments in technology and business change.

Importance is defined as the extent to which a stakeholder’s problems, needs and interests are affected by project operations or desired outcomes. If ‘important’ stakeholders are not assisted effectively then the project cannot be deemed a ’success’.

Where Stakeholders are both important and influential, then they are primary stakeholders and must by fully engaged in the governance and steering of the project, if it is to succeed. Where Stakeholders are either important or influential, then they are secondary stakeholders and need to be actively managed during the project.

The second step in Stakeholder Analysis is to understand the current position of each Stakeholder with respect to the project objectives and expected outcomes. For this purpose, a series of Stakeholder Interviews and Surveys should be undertaken, to understand the degree of engagement and the degree of commitment.

Engagement is a measure of how well the Stakeholder understands the challenges the project seeks to tackle and the strategy, plans and outcomes. A low engagement score signals a lack of understanding.

Commitment is a measure of how supportive the stakeholder is. A low score signals hostility, whilst a high score signals strong support.

Ideally, of course, any project wants engaged, informed stakeholders who actively support the project objectives and outcomes. An ill-informed supporter can be just as dangerous as a well-informed objector!

Stakeholder Management

There are many different suugested approaches for Stakeholder Management. In the chapter on http://www.viney.com/DFV/intranet_portal_guide/before/influencing.html”>influencing (stakeholders) in my (free to access) Intranet Portal Guide, I offer a simple, tried and tested, four-way approach:

1) Partner

Primary stakeholders (with high influence and importance to project success) are likely to provide the project ‘coalition of support’ in planning and implementation. As such, you should partner them to increase their engagement and commitment (revising and tailoring project strategy, objectives and outcomes if necessary to win their support).

2) Consult

Secondary stakeholders with higher influence but lower importance need to be ‘kept on board’. You should consult with them to actively seek their opinions and input for key decisions (and not only those which may affect them directly). It is unlikely you would alter your strategy as a result of such consultation, but you might well alter your tactics (e.g. the who, when or where of project plans) to maintain higher levels of commitment.

3) Inform

Secondary stakeholders with lower influence but higher importance need to be kept informed of decisions taken that may affect them directly. It is unlikely that they would play an active role in making those decisions. However, were they to highlight a particular issue with a decision, it is likely serious consideration would be given to refining the decision made.

4) Control

Control is appropriate where a stakeholder isn’t important or influential and they need help only to respect any decisions taken. Objections to or issues raised are unlikely to be given serious consideration (as they would otherwise divert valuable management attention and resources).

Conclusions

Stakeholders are key to successful Project Delivery in the modern organisation. Both Stakeholder Analysis and Stakeholder Management are vital tools and should be used iteratively throughout a project to keep everyone on the same page. Be aware that different approaches are appropriate for different Stakeholder types. You can’t keep all the people happy all the time. Check out my guide for more hints, tips and tools.

September 2nd, 2010 by blythe100 in Uncategorized | No Comments

Learn in Detail About Debt Relief Order

In April 2009, the government announced their response in helping the debtors to come out of debt. Low income group people who are not eligible for debt relief programmes, i.e. bankruptcy and IVA, can apply for a Debt Relief Order. It came to existence to help people who did not own property and had little assets and low income.

The debtor must meet following eligibility criteria for being eligible for Debt Relief Order Let us check out what are the eligibility criteria :

Must owe debt of £15,000 or less in both secured and unsecured loans
Must not own property
Must be unable to pay their debts.
Should not have £50 or less remaining after all monthly expenditures
Must pay a fee of around £100, which is cheaper than bankruptcy and an IVA.
Must live in England or Wales
Should not be subject to another DRO within the last 6 years.

Speaking to a debt counselor about debt problem can help you in a better way. They will submit your application for an official processing. The order will last for 12 months and after that the debt will be cleared. You must realize DRO is actually similar to insolvency. It means that the details of the order are publicly displayed on the Insolvency Service website. To apply for such DRO the debtor has to apply through organizations such as the Citizens Advice Bureau.

The Official Receiver reviews and administers the application. If they agree that your application meets all the requirements then they accept it without any involvement of a court.

August 24th, 2010 by blythe100 in Uncategorized | No Comments

Debt Settlement Help – Where Can I Locate Professional Debt Negotiation Companies?

Debt settlement help is necessary for those who cannot bear the burden of dues anymore. In any case, if you skirt the issue of debt for a long time, it will reach a point when you will no longer be able to deal with it. That is why it is better to get rid of it before it assumes alarming proportions. Since this problem has already passed the stage of being personal or individualistic and being restricted to a certain group of people, the government has also come forward to do its bit. As a result, you can see many financial organizations volunteering to go on a settlement deal with their debtors. You can also join them and take advantage of the present situation.

A settlement deal is undoubtedly the best of all the options that are there in the market. But, that should not prompt you to take their assistance without devoting sufficient time to research and proper homework. Do not forget that they are professional debt negotiation companies and are there to do business. They will also spare a thought to the question of profit and make sure they are paid handsomely for their services. However, if you have to shell out a huge amount in order to fulfill the aim of becoming debt free, it will not make any sense. Rather, your aim should be to gain as much as you can from this settlement process. This can happen only if you get in touch with professional debt negotiation companies. Since they are not new in the market, charging a lot of money from you does not figure in their list of priorities. Also, credibility does matter. Therefore, you should scout the market to find out what kind of reputation a particular negotiation firm has.

There cannot be a better place to look for debt settlement help than the net. This is also the place where you will find all the required information on legitimate settlement companies. What is good about the net is that you can find authentic information there. Also, the relief networks can be contacted online and they can provide you with a list of all credible companies thus guiding you in the right direction.

August 19th, 2010 by blythe100 in Uncategorized | No Comments

Is There Actually a Legitimate Debt Consolidation Company?

With all of the activity going on in the financial world today, there is still one constant that every consumer can rely on. When you are looking for someone to help you get your monthly obligations under control, a debt consolidation company is the one place you can turn for reliable and effective solutions. As many consumers start to deal with the credit card debt they have accumulated over the past few years, it can be reassuring to know that the debt consolidation organizations are a place you can turn to get the help you need.

It always helps to calm a consumer’s mind when they can actually see the reliability of a debt organization, and there are several ways that you can check out the debt group you are considering working with to see how reputable they are. If a customer wants to warn others about a shady financial organization, they will post something on an internet public forum. That is why it is always effective to look up the debt company you are considering working with, and seeing if there is any customer information available about that company.

You can also check with the local office of the Better Business Bureau, or check the Better Business Bureau online, to see if there are any official customer complaints about a particular debt association. Do as much research as possible and be sure that you are comfortable working with a debt professional before you sign any agreements. You will find that not only are there many reliable debt consolidation counselors available, but they also offer you the solutions you need as well.

August 17th, 2010 by blythe100 in Uncategorized | No Comments

What Should You Refinance Or Finance in Your Business Or Life? And What Benefits Would You Gain?

Sometimes you gain the best insights from thinking outside the box. Most people will agree with that statement. How could you gain a competitive edge in your life or business to find a more effective way to run your business and life?

Consider refinancing your business, business model and time commitments.

The Wall Street Journal commented that McDonalds refinanced $750 million of bond at supposedly one of the lowest interest rates in 15 years. Now think outside the box to see how you can use the same process and time frame to refinance financially and strategically in your life and business.

Hold the thought about your life, until you complete the more traditional corporate evaluation of getting more cash to improve growth, efficiency, minimize risk etc.

The easiest comments are to refinance debt obligations in your business. After all, on a numbers issue, some of the key factors for you to decide upon are projecting future cash needs, estimating what the market will be like when your existing long term debt comes due, and opportunities you see now and project logically will occur in the next few years. A caveat, you must not forget. You know people who went through this process of seeing easy cash available to spend personally by refinancing their house and regret where they stand today. Do not borrow debt just because you can for your business. Somehow those type funds get wasted or invested less than optimally.

Now, think harder about a strategic refinancing in your life or business model. In any of these areas, what are you doing today that you would NOT do if you made that decision today?

If you would not be pursuing some customer, line of business or strategy if you made this choice as a new leadership decision today, why not cut your losses as soon as you prudently can? Then you redeploy those resources for the great sales and profitable bottom line opportunities which are becoming available for those who have resources and react. After all, what is the difference in this strategy and deciding which accounts receivable are collectible or an annual re-evaluation of goodwill balances? If a debt is not collectible or just gives you a bad feeling about the customer, you would do something to correct that situation. Why not adjust your business model or strategy when an honest assessment screams at you to make the change?

Now get even more realistic with a personal evaluation or assessment. Stick out your personal balance sheet and cough. What relationship, civic group, social activity would you not start if you were making that decision today? Again, why not end those time commitments as soon as you prudently can and redeploy that time for your family, friends, business, or another cause that you believe and are passionate about?

You go through regularly scheduled budget reviews or strategic assessments for your business, why not do the same in your life? What corporate or personal choices can you enable with a regularly scheduled evaluation?

Pick at least one of the results you clearly see from this process, complete the change and move forward. After all the benefits come to you personally, whether you help your business or personal results.

August 11th, 2010 by blythe100 in Uncategorized | No Comments

Freedom Debt Management and Non-Profit Organizations

You are going to get a lot more sympathy for your freedom debt management if you talk with non-profit companies. Because they are non-profit they are not trying to just make a quick buck from everyone, like so many of the for-profit companies out there. You are going to see a huge difference in the practices of these companies and you will wonder why anyone would ever go to the latter group.

There may be ways to help you get out of debt that you have not thought about, and a non-profit company is going to be willing to work with you to help you figure out what the best option for you is going to be. Some things that you may not need to keep paying for are expensive TV plans, expensive phone plans, expensive internet bills, a car that you really can not afford, or a house that is just too big for your needs. These are just a few options that many people go over the top on. If you decide to reduce your spending to match your income, you are going to find it is a lot easier to get out of debt and live a life that is much less stressful.

If you have a lot of debt, you are going to need help, and it is well worth it because you are going to feel a lot more at peace with yourself once you have done it. It is very likely that you are getting a lot of calls from collectors wanting their money back, and these calls will increase your stress levels and do nothing to help your peace of mind. Using a non-profit company to help you start to get your life figured out is a huge step in the right direction to stop these calls and return your life to where it should be.

After you have removed the extra things in your life that you do not need and can not afford, it’s time for another financial evaluation of where you stand. Maybe the simple act of cleaning your lifestyle up has made it possible for you to repay your debt in a timely fashion, but if not, you can call a debt consolidation agency that will help you consolidate your debt and make repayment much easier. It is important to realize you must first recognize the problem that you have too much debt, and then to follow up. If you create a freedom debt management plan and follow through with it, you are going to be much better off.

August 10th, 2010 by blythe100 in Uncategorized | No Comments

Friends, Family and Debt

Don’t stay silent about your financial troubles. You don’t have to shout it from the rooftops; however, you can let your family members and close friends know that you’re going through some financially difficult times, even if you’ve to admit some mistakes and swallow your pride, you still need their encouragement and support. If you’ve kept your financial troubles a secret until now, discussing with people about them will take an immense load off your shoulders. And perhaps you just may find that your relatives or friends have been in equal situations. If some of your family members or friends are experiencing financial problems, establish your own support group. Gather regularly to share thoughts about getting out of debt and other financial problems, to give one another support, and to celebrate your successes.

Try to boost the confidence of your support group by getting smarter about money management. Enroll with your friends in an elementary personal finance class, read articles and trade books on the debt management subject for practical tips about all aspects of daily money management.

It’s quite easy to get caught up with the idea that success means buying expensive things. After all, the more nice things you have, the happier you will be, right? That’s definitely what credit card advertisers and companies want you to believe! To be a successful person you can be a good parent, friend, and spouse; helping the poor; living an honorable life, making differences in your community, and so forth. Money can’t buy many good things in life, yet all of these can give you lasting and profound happiness.

Your support group members should know not to expect to pay off all of their high-interest debts, build healthy saving accounts, and have large sum of money in their wallets by next week. Depending upon the specifics of your financial situation, tackling your debts could take months or even years. As long as you are serious about dealing with your finances, you will see gradual improvement in your financial situation, but there is no quick fix for severe money problems.

July 31st, 2010 by blythe100 in Uncategorized | No Comments

Debt-to-Income Ratio – Learn Why It’s As Important As Your Credit Score

We all know how important our credit score is in our financial life, but there’s another important number we should always keep in mind: our debt-to-income ratio. This number is taken into account by lenders to, for example, determine if a consumer should be granted a loan or not. As a result, it’s pivotal that you understand what your debt-to-income ratio is, learn how to calculate it, and try to lower it as much as you can.

What Is It?

Your debt-to-income ratio compares your total income to your total debt. This number takes a close look at the percentage of your income that’s used to pay your recurring debt, such as loans, credit cards, and alimony.

Why Is It So Important?

This number tells lenders how risky it’ll be for them to give you any money and for you to pay them back. Lenders examine your debt-to-income ratio before deciding to lend you any money. For instance, a ratio of 80% implies that your monthly expenses are starting to overwhelm you. Thus, you’ll probably have a very hard time trying to get approved for a car loan, a mortgage, and sometimes even a credit card. The reason? You probably won’t be able to pay the lender back.

How Low Should It Be?

A ratio of 30% or less is low enough to reassure lenders you’ll pay back any money they lend you. The lower your ratio is, the better!

How Do You Calculate It?

Now that you know what debt-to-income ratio means and how low it should be, you’re ready to calculate yours!

Here’s how:

1. Add up your monthly debt (mortgage, credit card bills, car loans, student loans, etc.)

2. Divide it by your monthly income

3. The result it your debt-to-income ratio (expressed in a percentage)

Don’t Panic! Just Try To Lower It

If you just did the math and the result was 80%, don’t panic. Try different ways to lower your ratio, such as paying more than the minimum monthly payments on your bills and paying off your loans with the highest interest rate first. Not eating out as often and cutting back on entertainment can also help you save a little money to pay off your bills.

If none of this works, you should do something about your debt before it gets worse. And, believe me, if you don’t do anything about it soon, it will. Try contacting a reliable Debt Settlement Company such as Kirkland Green to discuss the different financial options to pay off your debt.

Take action before it’s too late. You may be in time to manage your debt before it manages you.

July 15th, 2010 by blythe100 in Uncategorized | No Comments

Bankruptcy, is it Really the Last Resort?

Bankrupt

Bankruptcy is truly the last resort for many people when it comes to resolving a financial dilemma. There are other alternatives to bankruptcy such as an IVA (Individual Voluntary Arrangement) or a DMP (Debt Management Plan). Bankruptcy is when an individual or business cannot pay off the creditors and have accumulated more debt than the individual or business can hope to payoff in full. Once the choice has been made to file for “insolvency” also known as bankruptcy, the next step is to contact an IP (Insolvency Practitioner) to act as the representative of the person filing for bankruptcy. The fee and total cost of the bankruptcy is around £500.00. It is the law to have an IP represent the individual or business during the bankruptcy proceedings. The bankruptcy takes up to twelve months to complete and during that time the Official Receiver who presides over the case will thoroughly examine the debtor’s financial situation.

To qualify for bankruptcy one must have incurred debt around £12,000.00-£15,000.00. Also one must provide proof of not be able to pay off the debt incurred and may have to meet certain income requirements. Once the bankruptcy filing has been made also called a “Debtor Petition,” all of the assets are frozen, the debtor’s name becomes public, creditors are informed and the phone calls must immediately stop, that is the law. An evaluation of all assets including the home, car, savings, any extra income or any other valuables, may end up being sold to pay down on the debt if a repayment plan is reached. If the Official Receiver decides that certain items can be sold to pay off or pay down on the debt incurred, then there will be an auction. Once the bankruptcy has been discharged the individual no longer has to pay off the debt.

1) The bankruptcy stays on the credit file for 6 years.

2) A credit limit will be imposed for anyone who’s gone through bankruptcy.

3) Filing for a second bankruptcy will take a longer time to go through about 3-5 years.

July 2nd, 2010 by blythe100 in Uncategorized | No Comments

IVA Vs DMP

When an individual is faced with a financial crisis you can be rest assured there are helpful alternatives to resolving financial matters. In my opinion the most popular choices available are a DMP or an IVA. Along with all choices they have pros and cons.

An IVA is an Individual Voluntary Arrangement also known as a formal insolvency. The IVA program is legally binding and is an arrangement where the individual agrees to repay creditors according to the individual’s ability to pay. The process usually lasts 5 years and one must have accumulated debt of at least £15,000.00.

IVA Advantages

The advantages to selecting an IVA are:

1) The arrangement is legally binding and the creditors must abide by the IVA arrangement, as long as you have over 75% of the total debt value agreed by the creditors.

2) You should be able to keep your home although in some circumstances you may need to remortgage after 5 years

3) Creditors are not allowed to call the home or job looking for the debtor.

4) Credit interests and charges are frozen.

IVA Disadvantages

The disadvantages for an IVA are:

1) The credit score is affected for up to 72 months after completion and may hinder in securing future credit during the time of the IVA.

2) An individual will have to live on a strict budget, as your disposable income is taken to pay off the debts.

3) In some cases selling the home may be necessary.

Debt Management Plan or a DMP is informal arrangement where contact is made with creditors on the individuals’ behalf and mediates between the individual and creditors for a monthly payment plan.

Debt Management Plan Advantages are:

1) The service is not a legally binding service and one can opt out of the program.

2) The creditors agree along with the debtor on a monthly payment plan.

3) Your debts are reduced over time.

Debt Management Plan Disadvantages are:

1) The creditors may continue to raise the interest’s rates.

2) The credit score will be affected.

3) The creditors may opt out of the program.

June 30th, 2010 by blythe100 in Uncategorized | No Comments